SUPPORT REQUEST PLATFORM

Increase productivity with standardized ticket tracking

Your IT department is responsible for supporting the organization at large and delivering first-class service to its end-users. Your IT professionals’ time is too valuable to waste it monitoring infrastructure when they should be working on projects that push the whole company forward or providing expert level IT resolutions.

theITSupportCenter’s proprietary Support Request Management Platform centralizes your issue ticketing processes and infrastructure in a single, automated application that is easy-to-use and frees your IT professionals to deliver the consumer-friendly, expert service your end-users demand. Best of all, we tailor our system to your business needs and provide a tool with all the features and capabilities you need and none that you do not want.¬†With this simple platform, you increase efficiency, lower costs and devote more time to your customer, the end-user.

Use a Single Ticketing Platform

  • Centralize your issue tracking processes on a single system
  • Eliminate confusion associated with multiple ticketing tools

Resolve Support Requests Faster

  • Spend less time documenting the issue
  • resolve IT support issues quicker

Tailored to your Business Needs

  • Filled with all features you want and none that you don’t
  • interface is intuitive and efficient for users

Add Value to your Organization

  • Return your end-users to work faster
  • increase organization-wide productivity